Faqs
What is the best way to care for my pets’ fur?
When you get your pet spayed or neutered, the first thing you should consider buying for them is a good, comfortable, clean collar. This will help keep their neck from getting sore and will be something you’ll want to wear throughout the year. If you have a coat, buy a nice, soft brush. It’s also good to give them regular baths and nail trims to keep them looking and feeling their best.
Can you use pet shampoo on dogs and cats?
Many people like to use shampoo for their pets. There’s no harm in it, but if your dog or cat is hypersensitive to shampoo, you may want to avoid using it. Instead, use a conditioner.
How long should I wait before I shampoo my pet’s fur?
It’s good to wait at least two weeks before you shampoo your pet’s hair. This is so the shampoo can penetrate the roots and moisturize the hair. Then, you can continue to bathe and wash them as often as needed.
Do I need to feed my pet a different diet as they grow?
A pet’s size and diet change as they mature. As your pet grows, you will want to provide them with various healthy food choices that meet their dietary requirements. This is typically a combination of commercial pet foods and home-cooked meals for dogs.
What is the difference between wet and dry food?
Most wet food is made from ground beef or chicken, while some pet foods are made from fish, vegetables, or other types of protein. Dry food is typically a bit less expensive than wet food.
What happens if an item is missing from my parcel?
Your package may sometimes contain a missing item, however, all of our packages are examined before they leave our warehouse. Please use the contact form to inform our customer support staff if an item is missing. We look into each situation to determine what happened and provide the lost item to you.
What is your returns policy?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
What period do I have to return my items?
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
What payment options do you offer?
We offer Paypal and Venmo, you can check out from any of these.